Question 1

Can Pokemon cards and other TCG be professionally cleaned?

Accepted Answer

They absolutley can be that's what we do here at Rocket Collect! Carefully study your card and make sure the flaws on your card can actually be fixed - Cards in slabs make it more difficult to see these flaws and combine that with a photo with reflections/angles it can extremely hard to see some issues present on a card.

Question 2

How to place an order?

Accepted Answer

I only accept orders for cleaning and grading through Discord/Instagram members - “No, discord doesn’t cost anything” Using our Discord Channel makes it easy on me, I don’t have to scan various social platforms to contact you, discord offers Pictures and Videos sent through DM’s - So it’s convenience. WE DO NOT accept orders through Facebook.

Question 3

Ready to send?

Accepted Answer

After reading this please only contact me if your fairly certain on sending out for service, I receive an immense amount of messages about our service and I work a normal 10-6 job through the week, I have two daughters that love to have my attention when I get home. I don’t hold a lot of orders at once, so there may be a wait time before sending, keep in mind I do this on the side for my love of the hobby and I enjoy making content for the card repair. But it definitely does not pay the bills, however I try to get my orders sent back within 1-2 weeks of receiving the order. Sometimes I get two or even five, ten messages a day. So if I don’t respond right away please be patient. If I give you a wait time to send, just please message me back after that wait time provided, it is far to confusing for me to back track messages. All order MUST CONTAIN or form inside the package any order without our form will be sent back at owners expense.

Question 4

Where do I ship?

Accepted Answer

Please contact me on Discord or Instagram to place an order, I do not list an automated purchase option because this is not my full time job, and we want to make sure we have openings available to get your cards sent back in a timely manner!

Print Form (https://us.docworkspace.com/d/sIF_Os_zbAcyMkscG?sa=601.1037)

Question 5

Card issues we can fix!

Accepted Answer

Lifting Edges
Micro Scratches (On Holo card)
Card Dents (sometimes only improved)
Remove Dirt (typically seen on older cards) *Not all dirt can be removed*
*** This service DOES NOT guarantee your card will GRADE 10 ***

Question 6

What Card issues can you not fix?

Accepted Answer

White’ning Edges - This is ink removed from the surface - there is no bringing this back
 
Sharpie Marks - particularly aged  (Sharpie contains alcohol - comically alcohol is used to remove sharpie however on a surface that is absorbs it will only spread it out further)
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Deep Scratches - If a scratch is deep enough it cannot be removed that is because the deep scratch is actually into the surface at that point - you cannot add surface back to a card therefore you can not remove the scratch - In a way it is similar to a vehicles Base Coat/Clear Coat - on a standard polish detailers remove 75-85% of the marks, if you want to remove the rest you have to go into deeper methods such as wet sanding but obviously that is NOT something you can do to a trading card.
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Card Back - We have seen improvements but overall back scratches are very tough to get out. Compare it to car paint, you cant buff (polish) scratches out of base coat but you can out of clear coat. So think of it this way, the holo is a clear coat and everything thing that is not a holo is a base coat.
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Crease Marks - Creases marks where the card has been bent or creased cannot be fixed by us, this usually flex's the layers of the card and often causes the top layer to bubble and sometimes to the point where it removes surface off the top layer around the crease lines. In our experience and observation the only part of a crease that can be improved is in the holo surface. 
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Textured Card Dents - Cards with texture such as the new modern cards for instance Brilliant Stars Charizard Alt Art or most Japanese modern SR / SAR Trainers have texture, these textured cards have little fins - these fins can be bent while trying to repair dents in the back of the card. For that reason I do not suggest dent repair for textured cards. There are other options available but can hurt the card in other aspects.
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Edge Chips/Show Bleed/Silvering - Small exposed holo where card surface is chipped away cannot be repaired because it cannot be restored, it is gone at that point.

Question 7

Card Edge Lift

Accepted Answer

When a card has an edge lift depending on the separation it may or may not be fixable especially on holo cards where the holo runs to the edge of the card.

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